Retention agent - arabic speaker
Job Description
Our client, is currently seeking an Arabic speaking Retention Agent to become a driving force in their mission to exceed client expectations and fuel their Company's success! Your role is not just about retaining clients; it's about fostering lasting relationships and igniting a passion for the company’s products and services.
Responsibilities
Cultivate relationship with existing clients
Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention
Actively listen to clients' objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
Communicate marketing promotions to clients
Meet personal and team targets
Promote company’s brand
Utilize CRM and sales tools to accurately track and manage the clients, opportunities, and customer interactions
Execution of Retention Strategy
Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information
Requirements
Fluent in Arabic & English languages
2 + years of experience working in a similar role
Result oriented and self-motivated person
Dynamic, innovative and target driven
Open-minded and flexible
Team player
Professional communication skills
Ability to work on own initiative, expand business
Knowledge of FX trading will be considered an advantage
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