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Client support representative - italian or polish

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Limassol, Limassol - Agios Nicolaos

Posted: 18.12.2024 15:17 Ad ID: 5577215

Job type: Full-time
Experience: Any
On-site/Remote: On-site

Translate to: Ελληνικα English Русский Deutsch

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Our client is an award-winning regulated global CFD and forex broker, founded in Melbourne, Australia with offices worldwide.

Their Cyprus office, is just starting up, presenting a unique opportunity to be a founding member and work actively within the core of the business. With this, internal growth is not only welcomed but also encouraged, providing their employees with the opportunity to grow, develop and succeed in their current role and any future roles they might have with the company. This position offers not only career development opportunities but also the chance to be part of a fun, dynamic team that collaborates to support the company’s clients.

This role is an individual contributor role based in the company’s Limassol office. As a Client Support Representative, you will be the first point of contact for prospective and existing clients. On a daily basis you will reactively handle clients’ queries and proactively seek solutions to resolve their problems.

Job Responsibilities

Provide high-quality and best-in-class service to our clients across telephone calls, emails, and other channels.

Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.

Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.

Proactively liaise with various departments to assist in resolving clients’ queries.

Proactively learn about the financial markets, CFD industry, and trading platforms.

Actively assist with proof reading and translation of contents as required.

Requirements

Strong eagerness to learn about financial markets including forex, global share indices, commodities, cryptocurrencies.

Fluency in English and Polish or Italian.

Enthusiasm about customer service and problem-solving.

Excellent communication skills both verbal and written.

Strong sense of integrity.

Willingness to commit to long-term career growth and professional development.

Open-minded and cooperative personality.

Critical thinking and problem-solving skills.

Advanced MS Office skills.

Prior experience of working in a Customer Services and Financial Institutions is preferred, but not essential.

Working Hours:

Willingness to do morning and afternoon shifts on a weekly basis.

Flexible to work on weekends/Cyprus Public holidays on rotation.

Working Hours 08:00-16:00 & 15:00 – 23:00.

What You Can Look Forward To:

Be part of a dynamic and multi-cultural team

Career growth opportunities with global offices

Competitive salary

Performance-based bonus

Private medical insurance

Education subsidy & full-paid Study Leave

Fitness membership allowance

Birthday Leave

Our client, a leading the iGaming entertainment company based in Limassol is currently seeking a Customer Support Representative to join their expanding team. As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You will be representing the company thus you must possess a vibrant and responsible character as well as be able to work shifts.Responsibilities:• Effectively communicating with customers in their designated language.• A high emphasis on quality, with particular attention to detail and accuracy.• Providing an outstanding client experience and resolving issues on first contact.• Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.• Responding to client inquiries via Webchat, Email and Phone in a timely and professional way.• Escalating requests where needed.• Thoroughly investigating player concerns.• Promoting a “Safer Gaming” philosophy.• Staying up to date on rules, processes and licensing needs.• Contributing to collective effort by achieving necessary results• Go above and beyond when engaging customers• Taking part in the Onboarding Programs.Requirements:• Native Portuguese• Proven customer service experience is welcomed but not mandatory since the company provides • comprehensive in-house training.• Strong communication/public relations along with active listening skills required. • Customer orientation and the ability to adapt and respond to diverse sorts of characters• Proficiency working on computers and touch typing are required.• Ability to perform under pressure • Accountability and conscientiousnessWhat's in it for YOU? • Excellent work environment • Attractive salary package • Monthly and Annual incentive Bonus • Monetary vouchers on birthdays and other special occasions • Fully equipped kitchen and in-house entertaining space • Options to enroll in company's medical insurance plan • Possibilities to enroll in Company's pension plan • Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities. • Casual Dress Code • A chance to advance professionally inside one of the world's largest iGaming organizations.

Cosmo Recruitment Cyprus Ltd, 03.12.2024 17:33, Limassol, Limassol - Agios Nicolaos

Jobs » Customer service

Salary is negotiable

Customer support representative - native portuguese speaker

Customer support representative - english and german speakers

Our client, a leading the iGaming entertainment company based in Limassol is currently seeking a Customer Support Representative to join their expanding team. As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You will be representing the company thus you must possess a vibrant and responsible character as well as be able to work shifts.Responsibilities:• Effectively communicating with customers in their designated language.• A high emphasis on quality, with particular attention to detail and accuracy.• Providing an outstanding client experience and resolving issues on first contact.• Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.• Responding to client inquiries via Webchat, Email and Phone in a timely and professional way.• Escalating requests where needed.• Thoroughly investigating player concerns.• Promoting a “Safer Gaming” philosophy.• Staying up to date on rules, processes and licensing needs.• Contributing to collective effort by achieving necessary results• Go above and beyond when engaging customers• Taking part in the Onboarding Programs.Requirements:• English fluency• Proven customer service experience is welcomed but not mandatory since the company provides • comprehensive in-house training.• Strong communication/public relations along with active listening skills required. • Customer orientation and the ability to adapt and respond to diverse sorts of characters• Proficiency working on computers and touch typing are required.• Ability to perform under pressure • Accountability and conscientiousnessWhat's in it for YOU? • Excellent work environment • Attractive salary package • Monthly and Annual incentive Bonus • Monetary vouchers on birthdays and other special occasions • Fully equipped kitchen and in-house entertaining space • Options to enroll in company's medical insurance plan • Possibilities to enroll in Company's pension plan • Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities. • Casual Dress Code • A chance to advance professionally inside one of the world's largest iGaming organizations.

Cosmo Recruitment Cyprus Ltd, 03.12.2024 17:35, Limassol, Limassol - Agios Nicolaos

Jobs » Customer service

Salary is negotiable