Front desk receptionist
Position Overview:
We are seeking a friendly and professional receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing them with a warm welcome and exceptional service. This role requires excellent interpersonal skills, attention to detail, and the ability to handle multiple tasks efficiently.
Key Responsibilities:
Guest Welcome and Registration: Welcome guests on arrival with a smile and a warm greeting. Assist them in their registration process promptly and efficiently.
Data Entry: Input data accurately into the computer system based on the completed registration forms.
Appointment Reservations: Manage reservations
Telephone Handling: Answer telephone calls in a polite and helpful manner; providing information and assistance as needed.
Guest Assistance: Address guest queries and assist with any reported problems, ensuring a pleasant experience.
Reception Area Maintenance: Ensure the reception area is always clean and tidy, creating a welcoming environment.
Professional Appearance: Maintain a professional appearance by being properly dressed and groomed, and wearing a name badge.
Customer Interaction: Be efficient and friendly, providing guests with individual and personal attention. Address guests by their names to enhance their experience.
Additional Duties: Perform other duties as requested by the Manager to support the overall operation.
Requirements:
Education: High School diploma.
Experience: Previous experience as a Receptionist in a spa or salon setting is preferred.
Language Skills: Proficiency in Russian and English is required. Knowledge of any other language, particularly Greek, is an advantage.
Technical Skills: Knowledge of MS Office, particularly Excel and Word.
Interpersonal Skills: Strong interpersonal communication skills.
Customer Service: Demonstrated sales and customer service skills.
Hygiene Standards: Knowledge of cleanliness and hygiene standards. Familiarity with fresh products is a bonus.
We are looking for a Receptionist who is passionate about providing excellent customer service and can contribute positively to our team. If you meet the above requirements and are ready to be the face of our establishment, we would love to hear from you.
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