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Client support representative - english and polish speaking
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Our client is at the cutting edge of FinTech with a team that excels in a fast-paced, collaborative environment. They seek analytical thinkers and executors with a data-driven approach, capable of managing complex multi-stakeholder projects and adapting to technological advancements.
They’re currently looking to hire a Client Support Representative that is fluent in English and Polish. This is an individual contributor role based in their Limassol office. As a Client Support Representative, you will be the first point of contact for prospective and existing clients. On a daily basis you will reactively handle clients’ queries and proactively seek solutions to resolve their problems.
Job Responsibilities
Provide high-quality and best-in-class service to our clients across telephone calls, emails, and other channels.
Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.
Proactively liaise with various departments to assist in resolving clients’ queries.
Proactively learn about the financial markets, CFD industry, and trading platforms.
Actively assist with proof reading and translation of contents as required.
Requirements
Strong eagerness to learn about financial markets including forex, global share indices, commodities, cryptocurrencies.
Fluency in English and Polish.
Enthusiasm about customer service and problem-solving.
Excellent communication skills both verbal and written.
Strong sense of integrity.
Willingness to commit to long-term career growth and professional development.
Open-minded and cooperative personality.
Critical thinking and problem-solving skills.
Advanced MS Office skills.
Prior experience of working in a Customer Services and Financial Institutions is preferred, but not essential.
Working Hours:
Willingness to do morning and afternoon shifts on a weekly basis.
Flexible to work on weekends/Cyprus Public holidays on rotation.
Working Hours 08:00-15:00 & 15:00 – 23:00.
What You Can Look Forward To:
Be part of a dynamic and multi-cultural team
Career growth opportunities with global offices
Competitive salary
Performance-based bonus
Private medical insurance
Education subsidy & full-paid Study Leave
Fitness membership allowance
Birthday Leave
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