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Retention agent - arabic speaker

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Limassol, Limassol - Agios Nicolaos

Posted: 15.10.2024 14:03 Ad ID: 5437423

Job type: Full-time
Experience: From 1 year
On-site/Remote: On-site

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Job Description

Our client, is currently seeking an Arabic speaking Retention Agent to become a driving force in their mission to exceed client expectations and fuel their Company's success! Your role is not just about retaining clients; it's about fostering lasting relationships and igniting a passion for the company’s products and services.

Responsibilities

Cultivate relationship with existing clients

Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention

Actively listen to clients' objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward

Communicate marketing promotions to clients

Meet personal and team targets

Promote company’s brand

Utilize CRM and sales tools to accurately track and manage the clients, opportunities, and customer interactions

Execution of Retention Strategy

Manage client satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date information

Requirements

Fluent in Arabic & English languages

2 + years of experience working in a similar role

Result oriented and self-motivated person

Dynamic, innovative and target driven

Open-minded and flexible

Team player

Professional communication skills

Ability to work on own initiative, expand business

Knowledge of FX trading will be considered an advantage

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