Customer support and onboarding kyc specialist

Our client is a service provider to financial services with offices in Larnaca, Cyprus. They are a leading client call service provider, acknowledged as the preferred partner by both clients and worldwide associates for its integrity, reliability and discretion. Some of the services provided are: Provision of IP management services, Forming the IP strategy for businesses, Advice on IP protection and exploitation for businesses, Business and customer support and more.

They are currently looking to add a new member to their team. The Customer Support and Onboarding KYC Specialist will have previous experience onboarding customers of a technology platform, previous experience in Anti-Money laundering and excellent knowledge of English.

Job Responsibilities

Effectively handle new and existing client base and customer support via chat, email and social media channels

Resolve any issues by clarifying the customer’s requests

Excellent customer service and complaints handling experience

Servicing applicants by providing product and service information and resolving problems through our customer support platform.

Performing due diligence on new applicants, requesting KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new applicants;

Investigating high risk potential investors and reporting where necessary and obtaining all necessary documentation to complete the investor file;

Communicating effectively and efficiently with relevant internal and external parties to obtain KYC documents and perform enhanced due diligence;

Maintaining a good knowledge of potential red flags regarding the potential investor and the jurisdictions within which the firm’s investors are based;

Requirements

Previous experience in onboarding customers of a technology platform;

Anti-Money laundering previous experience;

Advanced proficiency in written and spoken English;

Ability to learn new technologies quickly;

Able to multitask and work independently;

Passion for solving customer issues in a fast-paced environment;

Experience working with Zendesk or similar ticket management tool;

Ability to communicate with customers to solve any questions.

Crypto experience will be considered an advantage.