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Customer support officer-technical
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Our client’s company was founded 9 years ago in Limassol and specializes in providing cutting edge solutions to Cypriot companies. Their products focus on the development of Mobility and Cloud applications, with emphasis on Business Intelligence, which aim to directly increase revenue for its clients. The improved revenue is attributed to the increase in sales by the client going fully mobile. This means executing every part of the daily cycle either on the cloud or on a mobile application. Our client offers full solutions for company sales representatives (Mobile Commerce) and for B2B websites.
Their vision is to remove all the paperwork obstacles for companies in Cyprus, so that they can improve both their service and their competitiveness compared to foreign companies.
As their Company’s client base and demands are rapidly increasing, they are looking for a capable and well-qualified individual to provide a good Support experience to their clients.
Job Responsibilities
Customer Support over the phone
Record-keeping of suggestions and issues
Visiting client’s offices for technical support
Client training on how to use the company platform
Requirements
Bachelor’s Degree in Computer Science or Diploma in IT or in another relevant field
Very good knowledge of the Android Platform
Very good knowledge of the Greek and English language
Previous work experience in Customer Support will be considered a plus
Excellent communication skills
Problem-solving skills
Pleasant and polite nature
Ability to complete work duties quickly and with attention to detail
Working hours: 08:00 – 13:00 14:00 – 17:00
On-going training
13th salary will be offered
Bonus once a year based on personal performance and general company performance
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