Junior technical support assistant - chinese and english speakers

Our client is considered one of the leading developers of software applications for brokerages, banks, and exchanges. They are currently seeking Chinese and English speaking Technical Support Assistants to join their team in their Cyprus office.

Responsibilities:

Monitor and reply all incoming technical support tickets, chats and answer frequently asked questions

Manage and distribute all incoming queries from clients and users

Assist in internal departmental workload

Requirements:

Technical background (Bachelor's or Master's degree) in science, technology or engineering

Solid mathematical understanding

High level of computer literacy and excellent knowledge of prevailing software for working on the Internet

Excellent written and verbal command of the English language

Ability to work as part of a team

Solid moral and ethical character

Ability to give explanations and provide reasoning

Ability to learn fast - the chosen candidate will participate in very intensive training (his/her knowledge will have to be continuously updated)

Great attention to detail

Knowledge of Chinese and/or English language

Additional requirements (considered as an advantage):

Knowledge of trading platforms and experience in trading in financial markets

Prior knowledge in customer support on technical matters

Preference will be given to Computer Science graduates

Attractive payment conditions and benefits package will be offered to successful candidate.