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Vip account manager

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Limassol, Limassol - Agios Nicolaos

Posted: Yesterday 17:34 Ad ID: 5153728

Job type: Full-time
Experience: Any
On-site/Remote: On-site

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Your Responsibilities:

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive

· communication

• Generate sales leads

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits;

· Follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

• Promoting a “Safer Gaming” philosophy.

• Staying UpToDate on rules, processes, and licencing needs.

• Go above and beyond when engaging customers

Requirements:

• Fluent in English

• Proven customer service experience handling VIP Clients would be considered an advantage but

• not a requirement

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices will be considered as an advantage

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Strong communication/public relations along with active listening skills required.

• Customer orientation and the ability to adapt and respond to diverse sorts of characters

• Proficiency working on computers and touch typing are required

• Ability to perform under pressure

• Accountability and conscientiousness

What's in it for YOU?

• Excellent work environment

• Attractive salary package

• Monthly and Annual incentive Bonus

• Monetary vouchers on Birthdays and other special occasions

• Fully equipped kitchen and in-house entertaining space

• Options to enroll in Company's medical insurance plan

• Possibilities to enroll in Company's pension plan

• Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.

• Casual Dress Code

• A chance to advance professionally inside one of the world's largest iGaming organizations

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Charalampos, 25.11.2024 11:48, Limassol, Agios Athanasios

Sales » Other

€2.500