Back office officer for our paphos office

Key Duties/Responsibilities:

Manage and administer the CRM system to ensure data accuracy, integrity, and security.

Customise and configure the CRM platform to meet the specific requirements of the organisation, including custom fields, workflows, and user permissions.

Collaborate with stakeholders to identify and implement process improvements within the CRM system.

Provide training and support to users across different departments to maximise utilisation of the CRM system and ensure adherence to best practices.

Develop and maintain reports, dashboards, and analytics to track key performance indicators (KPIs) and provide insights for decision-making.

Monitor system performance and troubleshoot issues as they arise, escalating to technical support when necessary.

Stay informed about updates and new features of the CRM platform and evaluate their potential impact on the organization.

Assist in the integration of third-party applications and tools with the CRM system to enhance functionality and efficiency.

Contribute to the development of CRM strategies and initiatives aimed at improving customer engagement, retention, and satisfaction.

Requirements:

To excel in this role, we're seeking candidates with:

Proven experience of 1 year as a CRM Administrator, Back Office, Customer Support, or similar role, preferably in the financial services industry.

Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.

Ability to work under pressure and multitask effectively with attention to detail.

Business Administration Background would be an advantage.

Computer Literacy and Excellent knowledge of Microsoft Office (Excel, Word).

Fluent in English (Verbal and Written).