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Receptionist

Paphos, Paphos - Kato Paphos
Posted: 23.07.2024 13:32 Ad ID: 5354694
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Job Role

Responsible for attending to guests and dealing with inquiries and special requests

Duties & Responsibilities

-Assists with the checking in of guests as per existing Front Office policies and regulations.

-Answers the telephone, screens and directs calls

-Takes and relays messages to guests correctly and promptly

-Provides requested information to callers

-Greets people entering the hotel

-Directs guests or any other visitors to the correct department

-Deals with queries from both the public and hotel guests

-Performs general administrative and clerical support

-Receives and sorts mail and deliveries

-Schedules any necessary appointments

-Ensures that Reception area is kept clean and tidy at all times

-Notifies the porter to transfer guests’ luggage to their assigned rooms

-Assists in guests’ check-out and knows how to settle guests’ accounts either by cash or credit card

-Informs guests of hotel and general information regarding restaurants etc

-Offers wake up services, orders taxi transfers as and when required.

-Able to operate the telephone call center

-Adhere to Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety

-Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law

-Perform any other relevant duties assigned by the Front Office Manager

Requirements

-EU citizen

-Previous experience as a Receptionist at a 5* Hotel

-Excellent knowledge of English. Knowledge of Greek or any other language will be considered as an advantage

-Pleasant, honest and friendly personality

-Ability to work in a fast pace environment and cope under pressure

-Computer Literate

-Commitment to learning & self-development

-Promotes cooperation & commitment within a team

-The ability to cope under pressure

-Problem-solving ability, to resolve issues as they arise

-Inspiring and motivating others while being caring and understanding

-Excellent interpersonal skills in handling staff relations and/or guest complaints

Benefits

-Competitive salary depending on experience

-Career progression

-Comprehensive new staff training and induction programmes

-Staff discounts (shops, events, facilities)

-High profile hospitality company of 5* luxury Hotels

-Great work-life balance

-Free meals

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  • Salary is negotiable
    Fotini

    Posting since sep, 2018

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