Receptionist
Job Role
Responsible for attending to guests and dealing with inquiries and special requests
Duties & Responsibilities
-Assists with the checking in of guests as per existing Front Office policies and regulations.
-Answers the telephone, screens and directs calls
-Takes and relays messages to guests correctly and promptly
-Provides requested information to callers
-Greets people entering the hotel
-Directs guests or any other visitors to the correct department
-Deals with queries from both the public and hotel guests
-Performs general administrative and clerical support
-Receives and sorts mail and deliveries
-Schedules any necessary appointments
-Ensures that Reception area is kept clean and tidy at all times
-Notifies the porter to transfer guests’ luggage to their assigned rooms
-Assists in guests’ check-out and knows how to settle guests’ accounts either by cash or credit card
-Informs guests of hotel and general information regarding restaurants etc
-Offers wake up services, orders taxi transfers as and when required.
-Able to operate the telephone call center
-Adhere to Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety
-Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law
-Perform any other relevant duties assigned by the Front Office Manager
Requirements
-EU citizen
-Previous experience as a Receptionist at a 5* Hotel
-Excellent knowledge of English. Knowledge of Greek or any other language will be considered as an advantage
-Pleasant, honest and friendly personality
-Ability to work in a fast pace environment and cope under pressure
-Computer Literate
-Commitment to learning & self-development
-Promotes cooperation & commitment within a team
-The ability to cope under pressure
-Problem-solving ability, to resolve issues as they arise
-Inspiring and motivating others while being caring and understanding
-Excellent interpersonal skills in handling staff relations and/or guest complaints
Benefits
-Competitive salary depending on experience
-Career progression
-Comprehensive new staff training and induction programmes
-Staff discounts (shops, events, facilities)
-High profile hospitality company of 5* luxury Hotels
-Great work-life balance
-Free meals
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