Mobile technician limassol

We are currently seeking a dynamic and motivated individual for the position of SENIOR IT to join our team in Limassol!Responsibilities include, but are not limited to:Troubleshooting of routine hardware and software issues handled courteously and expeditiously.Updating and keeping our inventory accurate.Assisting staff that is highly mobile and could be working out of many locations such as the office, the airport, their home, or various client sites.Documenting, tracking, and monitoring all work item and resolution activity in the tracking system to ensure a timely resolution.Escalating issues of higher complexity to Tier 2 specialists when appropriate.Participating in team projects that enhance the quality of service.Supporting various devices such as laptops, tablets, and mobile phones running operating systems such as Windows, and Mac OS.Searching online for possible solutions when they aren’t documented in our knowledgebase and creating and updating knowledge articles in the IT Knowledgebase.Other IT-related functions and projects as requested that are not limited to daily IT support.Qualifications:Technical SkillsSolid understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android.General understanding of Active Directory, SharePoint, VPN, and remote access clients, printers, and other peripherals.Work styleExcellent verbal and written communication skills with technical, and non-technical staff, and end-users.Excellent customer service, including empathic listening skills.Solid self-starter with the ability to work in a team environment.Excellent follow-up skills to see tasks through to resolution, and communicate problem status to end users such as notification of completion, notification of delay, and rationale.Excellent organizational skills, prioritizing and managing multiple tasksSolid ability to offer and accept feedback and constructive suggestions.Professional experience and EducationAt least 2 years experience in a customer-focused roleAssociate and/or Bachelor’s degree or certificate program

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