Сlassified advertisement Limassol - Agios Nicolaos

Πρακτορειο ΟΠΑΠ στη Λεμεσο ζητα υπέυθυνο άτομο με καλή επικοινωνία, θεληση για μάθηση και ομαδικότητα για την εξυπηρέτηση πελάτων. Άριστη Ομιλία της Ελληνικής γλώσσας απαραίτητη. Μισθός αναλόγος προσόντων .

Your Responsibilities:• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships and trust with customer accounts through open and interactive · communication• Generate sales leads• Provide accurate, valid and complete information by using the right methods/tools• Meet personal/customer service team sales targets and call handling quotas• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; · Follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies• Take the extra mile to engage customers• Promoting a “Safer Gaming” philosophy.• Staying UpToDate on rules, processes, and licencing needs.• Go above and beyond when engaging customersRequirements:• Fluent in English • Proven customer service experience handling VIP Clients would be considered an advantage but • not a requirement• Strong phone contact handling skills and active listening• Familiarity with CRM systems and practices will be considered as an advantage • Customer orientation and ability to adapt/respond to different types of characters• Excellent communication and presentation skills• Ability to multi-task, prioritize, and manage time effectively• Strong communication/public relations along with active listening skills required. • Customer orientation and the ability to adapt and respond to diverse sorts of characters• Proficiency working on computers and touch typing are required• Ability to perform under pressure • Accountability and conscientiousnessWhat's in it for YOU?• Excellent work environment• Attractive salary package • Monthly and Annual incentive Bonus • Monetary vouchers on Birthdays and other special occasions • Fully equipped kitchen and in-house entertaining space • Options to enroll in Company's medical insurance plan • Possibilities to enroll in Company's pension plan• Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.• Casual Dress Code • A chance to advance professionally inside one of the world's largest iGaming organizations

Our client, a leading the iGaming entertainment company based in Limassol is currently seeking a Customer Support Representative to join their expanding team. As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You will be representing the company thus you must possess a vibrant and responsible character as well as be able to work shifts.Responsibilities:• Effectively communicating with customers in their designated language.• A high emphasis on quality, with particular attention to detail and accuracy.• Providing an outstanding client experience and resolving issues on first contact.• Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.• Responding to client inquiries via Webchat, Email and Phone in a timely and professional way.• Escalating requests where needed.• Thoroughly investigating player concerns.• Promoting a “Safer Gaming” philosophy.• Staying up to date on rules, processes and licensing needs.• Contributing to collective effort by achieving necessary results• Go above and beyond when engaging customers• Taking part in the Onboarding Programs.Requirements:• English fluency• Proven customer service experience is welcomed but not mandatory since the company provides • comprehensive in-house training.• Strong communication/public relations along with active listening skills required. • Customer orientation and the ability to adapt and respond to diverse sorts of characters• Proficiency working on computers and touch typing are required.• Ability to perform under pressure • Accountability and conscientiousnessWhat's in it for YOU? • Excellent work environment • Attractive salary package • Monthly and Annual incentive Bonus • Monetary vouchers on birthdays and other special occasions • Fully equipped kitchen and in-house entertaining space • Options to enroll in company's medical insurance plan • Possibilities to enroll in Company's pension plan • Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities. • Casual Dress Code • A chance to advance professionally inside one of the world's largest iGaming organizations.

Requirements:• No similar experience is needed, an extensive training package is provided by the company. A great attitude is what they are looking for.• Excellent writing and communication skills• Ability to multitask and self-manage your workload• Ability to work shifts• Ability to work independently as well as being a team player• Positive attitude• Result oriented• Computer literate (Excel, Word, Email etc)• Fluent English level • Strong communication along with active listening skills required. • Customer orientation and the ability to adapt and respond to diverse sorts of characters• Proficiency working on computers and touch typing are required.• Ability to perform under pressure • Accountability and conscientiousnessWhat's in it for YOU?• Excellent work environment• Attractive salary package • Monthly and Annual incentive Bonus • Monetary vouchers on Birthdays and other special occasions • Fully equipped kitchen and in-house entertaining space • Options to enroll in Company's medical insurance plan • Possibilities to enroll in Company's pension plan• Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.• Casual Dress Code • A chance to advance professionally inside one of the world's largest iGaming organizations.

WHAT WE OFFER / ΤΙ ΠΡΟΣΦΕΡΟΥΜΕ• Flexible working environment/ Ευέλικτο ωράριο εργασίας• A-Z training in all aspects relevant to the position/ Πλήρης εκπαίδευση σε όλους τους τομείς που σχετίζονται με τη θέση• Career opportunities/ Ευκαιρίες ανέλιξης• Discount card for more than 100 restaurants of PHC Group/ Εκπτωτική κάρτα για περισσότερα από 100 εστιατόρια του ομίλου της PHC• Full coverage of Social insurance/ Πλήρης κάλυψη της κοινωνικής ασφάλισης• Free Uniform/Δωρεάν ΣτολήREQUIREMENTS/ΑΠΑΡΑΙΤΗΤΑ ΠΡΟΣΟΝΤΑ• Necessary Knowledge of Greek and English language/ Γνώση Ελληνικής και Αγγλικής γλώσσας• Up to 75% of University Funding/ Χορηγία σπουδών μέχρι 75%• Previous experience will be considered as an advantage/ Προηγούμενη πείρα θα θεωρηθεί ως επιπρόσθετο προσόν